Privacy Policy

Chesapeake Operational Transformation, LLC (“COT,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through modernopsmd.com, how we use it, and the choices available to you.

Information We Collect

Information You Provide

COT may collect information that you voluntarily provide through our website, including through contact or assessment forms.

This may include:

• Your name
• Business or organization name
• Email address
• Phone number
• Information about a business process, workflow, or operational problem
• Software, applications, or tools involved
• Information about the people or roles involved in a process
• Your desired outcome
• Other information you choose to provide

COT uses this information primarily to respond to inquiries, understand potential business needs, and determine whether COT may be able to assist.

Sensitive Information

COT does not request or intentionally collect sensitive or regulated personal information through this website.

Please do not submit information such as:

• Social Security numbers
• Payment card or banking information
• Account passwords or login credentials
• Protected health information or identifiable patient information
• Government identification numbers
• Other highly sensitive or regulated personal information

If information is needed to describe an operational problem, please use anonymized, de-identified, redacted, aggregated, or sample information whenever possible.

Information Collected Automatically

When you visit the website, COT’s website hosting, security, and related technology providers may automatically receive standard technical information necessary to operate and deliver the website.

This may include:

• IP address
• Browser and device information
• Date and time of access
• Pages requested
• Referring pages or websites

COT does not currently use Google Analytics, Meta Pixel, or similar advertising or behavioral-tracking technologies on the website.

How We Use Information

COT may use information collected through the website to:

• Respond to questions or requests
• Review assessment or consultation submissions
• Determine whether a potential engagement is appropriate for COT
• Communicate with prospective or current clients
• Schedule or prepare for consultations
• Maintain appropriate business records
• Operate, maintain, and secure the website
• Comply with applicable legal obligations

COT does not use website submissions to make automated decisions about individuals.

Selling or Sharing Personal Information

COT does not sell personal information.

COT does not provide personal information to third parties for their independent advertising or marketing purposes.

Information may be shared with service providers that support COT’s normal business operations, such as website hosting, form processing, email, file storage, or other technology services, when reasonably necessary to provide those services.

COT may also disclose information when required by law, court order, legal process, or when reasonably necessary to protect COT, its clients, or others.

Data Retention

COT retains personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to inquiries, evaluating potential engagements, maintaining appropriate business records, and complying with legal obligations.

Information that is no longer reasonably necessary may be deleted, securely disposed of, or anonymized.

Data Security

COT takes reasonable administrative and technical measures to protect information in its possession from unauthorized access, use, alteration, or disclosure.

However, no website, electronic communication, or information-storage system can be guaranteed to be completely secure.

Your Privacy Choices

You may contact COT to request that we:

• Provide information about personal information we maintain about you
• Correct inaccurate information
• Delete information you previously provided, when appropriate

Additional privacy rights may apply depending on your location and applicable law.

Requests may be submitted through the Contact page on modernopsmd.com. COT will respond to valid requests as required by applicable law.

Third-Party Websites

The COT website may contain links to websites or services operated by third parties.

COT does not control the privacy practices of those third parties. Information you provide directly to another website or service is subject to that organization’s privacy practices and policies.

Changes to This Privacy Policy

COT may update this Privacy Policy as its website, business practices, or legal requirements change.

The updated policy will be posted on this website with a revised effective date.

Contact

Questions or requests regarding this Privacy Policy or COT’s handling of personal information may be submitted through the Contact page at modernopsmd.com.

Chesapeake Operational Transformation, LLC
modernopsmd.com